Support
Need help with Flompt? Write to us or use the help built into the app. We answer in English and Turkish.
1. Contact Us
For questions about your account, purchases or the app:
- Privacy and personal data requests: [email protected]
- Legal notices, reports of illegal content and appeals: [email protected]
- Flompt is operated by Kubilay Karaçar, İstanbul, Türkiye
2. Help in the App
- Profile > Settings > Help Center: answers to common questions
- Profile > Settings > Report a Problem: send us a bug report, with a screenshot if you like
3. Report Content or Block a User
- Open the menu on a post, comment, profile, message or group and choose Report
- Block a user from their profile or from your chat with them; blocked users cannot message you and their content is hidden from you
If a child may be at risk, see our Child Safety page.
4. Subscriptions and Purchases
- Flompt Plus and credit packs are sold through the App Store and Google Play, which handle billing
- To cancel Plus, use the subscription settings of your App Store or Google Play account; deleting your Flompt account does not cancel it
- On a new device, open your subscription screen from Profile > Settings and tap Restore Purchases
- Refunds for App Store purchases are decided by Apple: reportaproblem.apple.com
5. Your Account
- Forgot your password? Tap 'Forgot Password?' on the sign-in screen
To delete your account and its data, follow the steps on the Account Deletion page.